Question 1

How do I change my password?

Accepted Answer

To change your password with the enchant website builder please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click the ‘Person’ icon in the top-right-hand corner
Click ‘Reset Password’

We will email a link to your account email address for you to click

Click the link within the email you receive
Enter a new password on our secure website
Confirm the new password
Click ‘Reset Password’ button
Repeat Step #1 and Step #2 to ensure that you changed your password successfully

If you encounter any issues at all with resetting your password please watch this video showing you how to reset your password or feel free to email support@enchantwebsites.co.nz or call us directly for assistance (toll free) on 0800 122 090 – we have 24/7 support available and endeavour to answer your call immediately.

Question 2

What costs are involved with enchant?

Accepted Answer

There is zero cost to sign up to enchant and build a website. This means you can test various designs, colours, text and other features without having to pay a cent. You only need to sign-up to our monthly or annual plan once you wish to connect a custom domain to your enchant website. For example, when you first create your website, your website URL may be:

https://examplewebsite.enchantwebsites.co

But once you have made changes to the website and are satisfied that it is good to go, you will want to buy a new custom domain (or connect an existing custom domain) to that website, so your new website will be accessible via (example):

https://www.examplewebsite.co.nz

For more information see the Pricing page.

Question 3

What is the monthly website hosting cost for an enchant website?

Accepted Answer

The monthly website hosting cost for enchant websites is free for all websites that use the enchant websites domain (example: https://examplewebsite.enchantwebsites.co) but is $44.95 (excl. GST) per month for websites using a custom domain (e.g: www.examplewebsite.co.nz) – we think this a very modest fee and an excellent deal for New Zealand business owners.

For more information see the Pricing page.

Question 4

What is website hosting?

Accepted Answer

Website hosting is the practice of planning, provisioning, operating and maintaining a large number of computers across the globe in-order to ensure that our customer’s websites load their images, video and text at a high speed no matter where there customer is located in the world. Whether it is in South Auckland or South America – your website will load fast in-front of your customer’s eyes. We’re very proud of our state-of-the-art hosting infrastructure and would encourage you to load websites from our competitors and literally feel the difference in the loading speed (particularly on mobile devices in the suburbs or more rural locations).

Question 5

How do I add an Image to my website’s Gallery?

Accepted Answer

To add an Image to your enchant website’s Gallery please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down and Click ‘Gallery Images’ (under ‘Gallery Page’)
You can now see all your existing Gallery Images (if any)
Click ‘Add Item’
Click ‘Browse Files’ to select an Image from your computer OR click ‘Browse Image Library’ to select a Stock Image from our extensive collections.
Now that the image is selected, click the Green Button ‘Upload’
Wait for the Progress Bar to indicate the upload is complete
Enter a ‘Gallery Photo Caption’ (if applicable)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 6

How do I add my Business Logo to my website?

Accepted Answer

To add your Business Logo to your enchant website please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Two options – either:
1. Click on ‘Add your Logo’ button visible above the main content OR
2. Scroll down to the ‘General Settings’ header and click ‘Business Logo’
Click ‘Browse Files’ to select an Business Logo Image from your computer OR click ‘Browse Image Library’ to select a Stock Image from our extensive collections.

You will likely click ‘Browse Files’ as you probably have an existing Business Logo File

Now that the image is selected, click the Green Button ‘Upload’
Wait for the Progress Bar to indicate the upload is complete
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 7

How do I add my Business Name on the footer of my website?

Accepted Answer

To add your Business Name to your website footer please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Business Name’
Enter your Business Name (e.g: ‘Demo Consulting Limited’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 8

How do I add my Phone Number to my website?

Accepted Answer

To add your Phone Number to your website footer please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Main Phone Contact’
Enter your Phone Number (e.g: ‘Demo Consulting Limited’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 9

How do I add my Email Address to my website?

Accepted Answer

To add your Email Address to your website footer please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Main Contact Email’
Enter your Email Address (e.g: ‘info@democonsulting.co.nz’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 10

How do I add my Office Address to my website?

Accepted Answer

To add your Office Address to your website footer please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Main Contact Address’
Enter your Office Address (e.g: ‘1250 Dominion Road, Mount Roskill, Auckland’)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 11

How do I change my Map Image on my website?

Accepted Answer

In-order to change the Map Image on your website you need to change the position of the Map Latitude and Map Longitude values on your website back-end. This is simple but it takes a few extra steps compared to making other changes – we’re sure you’ll be OK. Please do the following:

Visit https://maps.google.com
Type in the Address (where you want your Map Location to be on your website) into the ‘Address Bar’ (e.g: 1250 Dominion Road, Mount Roskill, Auckland)
Note that Google Maps will now display a Map Marker on that location on the map
Right click on the Map Marker position
Click ‘What’s Here’
Note that the co-ordinates (Latitude and Longitude) will now appear at the bottom of the screen.
Click the co-ordinates (underlined in red)
You can now see the co-ordinates larger on the left-hand-side of your screen:
In this example the values are:
1. Map Latitude: -36.903513
2. Map Longitude: 174.742426
Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘’)
Scroll down the page until you find the section ‘General Settings’
Click ‘Map Latitude’ and enter the value found in Step #9
Click the Blue Button ‘Save Changes’
Click ‘Map Longitude’ and enter the value found in Step #9
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!
Be sure to check your website following updating the Map Latitude and Longitude to ensure it is displaying correctly.

Question 12

How long will it take me to make my first website?

Accepted Answer

Our brand promise is that it will only take you a few minutes to make a website with enchant – and this is true. The easiest answer is that you can create a business-ready website in a matter of minutes, but naturally you will want to think-over these changes and probably make some small adjustments so it may take slightly longer than that before you’re good to Publish and put the website on a custom domain. The easiest way to find out how long it takes to build an enchant website is to try it yourself – right now – you will be surprised how quickly you have something in-front of your eyes and will see how simple (and powerful!) the enchant website builder is.

Give enchant website builder a try right now

Question 13

Do I need to be a designer to make an enchant website?

Accepted Answer

Absolutely not. The process to build an enchant website is based on years of experience having professionally designed and developed websites for business customers. We believe we have made the process as simple as it can be and have distilled the website creation process down to a couple of simple steps presented in a list format.

If you’re able to send an email then you will have the required IT skill to make a website with enchant. We’re not kidding – it really is that easy – give it a try now.

And remember, if you do get stuck, our friendly team is available 24/7 to support you. Just call us right away on 0800 122 090 or email support@enchantwebsites.co.nz and we’ll get back to you as soon as possible.

Question 14

What are the other benefits of using enchant websites?

Accepted Answer

We’re working on new features for enchant websites every day, but here are some of the existing features and additional benefits you get with an enchant website:

Easy to use interface to update your business website
State of the art website hosting which will ensure your website loads fast
Monthly payments – no annual fees – unless you prefer to pay annually
Frequent updates including new features
The ability to change website templates to try something new – at no cost
Access to friendly local New Zealand support
Access to friendly local New Zealand technical advice
And in turn – you support New Zealand business

Question 15

My domain provider offers free websites - why shouldn't I go with them?

Accepted Answer

When purchasing related services it is often desirable to use one provider to manage all services, and traditionally this did make sense with websites too. However, website (or web) technologies continue to advance at a rapid pace and now there is a large discrepancy between the level of service you will receive and the quality of the website, and the website hosting, that you will be provided with depending on the website provider (or domain provider) you choose to use to make your website.

At enchant websites we’re continually updating the underlying technology to ensure it is up to date with the latest recommend website standards and technologies. These changes are applied to each and every customer website that is deployed (now and in the future) – ensuring you’re up to date and using the latest – without any additional cost, fuss or down-time.

Further to the above, our staff at enchant websites are really passionate about business and business websites, as well as putting an emphasis on listening to the customer and customer service – this isn’t something domain providers are typically known for being excellent at and it isn’t usually where their primary focus is. To them, websites are just an ‘addon service’. For us, websites are the heart and soul of enchant and also our traditional high-end website consulting business – we live and breathe websites – that is why we’re confident we are the best option for you.

Unlike other business services, choosing a website provider isn’t an apples-for-apples situation. The results vary greatly and do not correlate with the cost of the service. Another advantage of enchant is that you get to build and use the website you have created (including sharing your free URL with others so they can view it too) without incurring any cost – ie: at no risk!

No risk of dissatisfaction of a web design disagreement, no risk of finding out you’ve got a slow or inadequate website – no risk at all!

If you’re still unsure on which website builder or web design provider to use please give our friendly team a call on 0800 122 090 and we can discuss your business situation and find the best option for you.

Question 16

My domain provider offers cheaper hosting - why shouldn't I go with them?

Accepted Answer

Most of the points covered in the previous question/answer are relevant here too. At enchant websites our background technical capabilities are far above our competitors – this isn’t just about the ‘front-end’ of the website (what your customers actually see) – it applies to the back-end too. For over half of our lives we have worked hard to continually improve our technical skills so we can continue to offer the absolute best state-of-the-art website hosting for you at a reasonable cost that small businesses can afford.

In the case of website hosting, price often does correlate with the quality of the service. In our case, we feel that our starter plan of $44.95/month (excl. GST) is a very small fee to pay for the quality website hosting you will receive.

If you’re still unsure on which website builder or web design provider to use please give our friendly team a call on 0800 122 090 and we can discuss your business situation and find the best option for you.

Question 17

How do I change the colour scheme of my website?

Accepted Answer

We recommend a default colour scheme for your website based on the colours in the Business Logo you upload. If you wish to change from these default colours, or if you wish to just try something new, please follow these steps:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Either – two options:
1. Click ‘Colour Scheme’ green button OR
2. Scroll down to ‘General Settings’ and click ‘Colour Scheme’
Select a Primary Colour from the Colour Picker (or a suggested colour)
Select a Secondary Colour from the Colour Picker (or a suggested colour)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 18

How do I change the font used on my website?

Accepted Answer

To change the Website Font please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘General Settings’
Click ‘Font’
Click on the Font you’d like to use on your website
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 19

How do I update an Image on my website?

Accepted Answer

There are many images that can be updated on an enchant website. If you wish to update your website gallery, please view this article, otherwise for any images generally please use the following steps:

To update an image on your enchant website please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Locate the Image you wish to change (e.g: ‘About Page Image’) and Click it
Click ‘Browse Files’ to select an Image from your computer OR click ‘Browse Image Library’ to select a Stock Image from our extensive collections.
Now that the image is selected, click the Green Button ‘Upload’
Wait for the Progress Bar to indicate the upload is complete
Enter a ‘Gallery Photo Caption’ (if applicable)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 20

How do I add a testimonial to my website?

Accepted Answer

To add a Testimonial to your website please do the following:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Edit Website’ (or ‘Website‘)
Scroll down the page until you find the section ‘Testimonials Page’
Click ‘Testimonials’
Click ‘Add Item’
Type in your Customer Review / Testimonial
Type in your Customer Name (and region/suburb)
Click the Blue Button ‘Save Changes’
Be sure to publish your changes so that everyone can see them!

Question 21

Is enchant suitable for a very small business websites?

Accepted Answer

YES. Enchant websites mission is to be the #1 option for all businesses, but especially those that are just starting or are small businesses. The reason is simple. We offer a very high quality website product and hosting service but at a reasonable cost. The scope of our templates can be either very simple and straight-forward or include more information (such as with a 5 page website) meaning it has the flexibility to be as big (or small) of a website as you desire.

Question 22

Does enchant offer 24/7 support?

Accepted Answer

Yes enchant does offer 24/7 support – we’re here for you when you need it.

Question 23

Does enchant offer phone support?

Accepted Answer

Yes enchant does offer phone support – call us – toll free on 0800 122 090.

Question 24

Does enchant offer email support?

Accepted Answer

Yes enchant does offer email support – email us – support@enchantwebsites.co.nz and we’ll get back to you as soon as we possibly can.

Question 25

Where is the company behind enchant based?

Accepted Answer

The company behind enchant is called SOLVEDIT Limited. We are based in Auckland. Specifically, we’re located at 1250 Dominion Road, Mount Roskill, Auckland.

Read more about enchant on our About page

Question 26

Tell me more about the founding story of enchant

Accepted Answer

Of course. Marcus Feeney and Lewis Anderson founded enchant websites in 2021. Having already sold high quality custom website designs and website hosting to small, medium and large businesses for several years. Over the course of making these websites they (we) realized that there was a better way this could be done, where smaller businesses, or those with less budgets, could also get access to the high quality web designs and hosting we were offering to our clients. This excited us, so we spent a few years developing the enchant website builder. Then COVID Hit (scary!) – so we focused our efforts further and released enchant in September of 2021 in order to help as many businesses as possible get a high quality website presence for only a very low monthly fee – our goal is primarily to HELP BUSINESSES SUCCEED – not making a profit. Want to learn more? Email us directly (support@enchantwebsites.co.nz) or call us on 0800 122 090.

Question 27

Can I speak with the web developer who made my enchant website design?

Accepted Answer

Yes this is possible because all of our web developers are located in Auckland, New Zealand. If you want to get in touch we suggest first emailing us (support@customwebsites.co.nz) and we can arrange time to have a chat on the phone. If your question is urgent please phone us on 0800 122 090.

Question 28

I can't find an enchant website template that I like - what should I do?

Accepted Answer

Don’t fret! We are bringing our more templates weekly. We’d really appreciate your feedback so we can prioritize the sort of template you’re looking for (it might be only days away) – so please call us right away on 0800 122 090 or email us on support@enchantwebsites.co.nz to let us know what you need.

Question 29

Can you direct me to further support resources?

Accepted Answer

Yes. If you can’t find the answer you’re looking for here please view our Support Page or email or call us directly – support@enchantwebsites.co.nz or on 0800 122 090. We look forward to hearing from you.

Question 30

My credit card has expired - what should I do?

Accepted Answer

Our system should have notified you that your credit card expiry was approaching – please let us know if you somehow didn’t receive that email. But don’t fret! This happens often. Please just give us a call on 0800 122 090 or email us billing@enchantwebsites.co.nz and we can sort out this issue in a matter of minutes – its not a biggie. If you have your new credit card then simply update your credit card details in the enchant website back-end.

Question 31

I think I will have trouble paying my bill - what should I do?

Accepted Answer

We’re here to help you first and foremost. If you think you will trouble paying your next bill then please email us billing@enchantwebsites.co.nz or call us on 0800 122 090 and our friendly team will assist you. We are open to giving you some free website hosting time and making an arrangement that makes sense for your business. We are here to help you first and foremost.

Question 32

We literally have zero dollars budget for our website - what should we do?

Accepted Answer

We’re here to help first and foremost – call us on 0800 122 090 and we’ll find the best option for you. We understand due to COVID-19 and other natural unforeseen circumstances that budgets are restricted right now – we understand and we’re here to help. Call us now or email billing@enchantwebsites.co.nz and we’ll arrange a time to call you back.

Question 33

How can I see how many people are viewing my website?

Accepted Answer

You can see how many people are viewing your website on the ‘Statistics’ tab within the enchant website builder please use the following steps:

Go to the URL https://app.enchantwebsites.com
Login using your Username (email address) and Password
Click on ‘Statistics’ tab
You should now be able to see your Customer’s activity.

Question 34

How much does it cost to get an SSL certificate for my enchant website?

Accepted Answer

We don’t believe security is a ‘feature’ or ‘addon’. We believe that every business website, regardless of industry or budget, should have an SSL certificate, that is why we offer them entirely free of charge to all enchant website customers – regardless of whether you’re on a free or paid plan.

Question 35

Is my enchant websites secure?

Accepted Answer

While no-one can guarantee that any computer (or any thing at all) hosted on the internet is 100% secure, we have taken many precautions and considered computer security issues at every stage in the development of enchant websites. We think we have your bases covered.

Consider a competing solution such as Wordpress CMS that involves third-party written plugins with irregular updates – this model is worlds apart from a security stand-point – it is outdated and arguably outright dangerous for you to use for your business website.

All enchant websites come with an SSL certificate which encrypts your website traffic from those that would monitor your network connection in an attempt to ‘sniff’ your website traffic/data.

Question 36

I forgot my Username

Accepted Answer

Please email us at support@enchantwebsites.co.nz or call us on 0800 122 090 and we’ll help you locate your Username.

Question 37

I forgot the Email Address that I signed up with

Accepted Answer

Please email us at support@enchantwebsites.co.nz or call us on 0800 122 090 and we’ll help you locate the Email Address associated with your account.

Question 38

How can I cancel my enchant website plan?

Accepted Answer

Please email us at support@enchantwebsites.co.nz or call us on 0800 122 090 and we’ll clean up your website and help you cancel your website plan – don’t worry – it only takes a couple of minutes.

Question 39

I love the enchant website builder and would like to leave some feedback - where can I do that?

Accepted Answer

We’re so glad to hear you are happy with the service. We are continuing to improve and change enchant website builder so we really appreciate you taking the time to give us your feedback – please contact feedback@enchantwebsites.co.nz or better yet, call us directly on 0800 122 090.

Question 40

I was not happy with the service from enchant websites - where can I give my feedback?

Accepted Answer

We’re sorry to hear that some part of our service was not delivered to your satisfaction. It is really important that we understand what wasn’t up to scratch and how we can do better in the future to meet your needs. We’re updating the enchant website builder every few days so it is possible the change you need is just around the corner. Please email us at complaints@enchantwebsites.co.nz or call us directly on 0800 122 090 and let us know about your experience with enchant. We appreciate your time in providing us with the feedback and we’ll try find the best solution for you.

Question 41

I don't have any photos or a camera - how can I make my website design look nice?

Accepted Answer

Having an appreciation for the needs and time constraints of business owners we have taken the trouble to integrate the enchant website builder with a number of free, third-party stock asset (photo/image) libraries that you can use to put high quality images directly on to your website.

Question 42

I have made changes to my enchant website but they are not showing on my live website - what is going on?

Accepted Answer

The most likely issue is that you have forgotten to ‘Publish’ your website changes.

Please view your website and press F5 to refresh (or CTRL-F5 to ‘hard-refresh’). If you still cannot see your changes please contact us at support@enchantwebsites.co.nz or 0800 122 090.

Question 43

I've found a bug with the enchant website builder - what should I do?

Accepted Answer

Please email the issue to support@enchantwebsites.co.nz or call us on 0800 122 090. We should be able to get it fixed promptly.

We appreciate your time in reporting these issues. We intend to setup a bug bounty program in the future.

Question 44

I saw an error message when I was using enchant - what should I do?

Accepted Answer

It is likely that we have already been notified of this error but we would appreciate it if you could please send an email to support@enchantwebsites.co.nz or call us on 0800 122 090. We should be able to get it fixed promptly.

We appreciate your time in reporting these issues. We intend to setup a bug bounty program in the future.

Question 45

How do I transfer my domain away from enchant?

Accepted Answer

Please email support@enchantwebsites.co.nz to request a domain transfer. We will be in touch shortly.

Question 46

I am based in Hamilton, can you help me with my website?

Accepted Answer

Yes, we already are helping businesses in Hamilton and are very keen to partner with more. If you have any specific questions or concerns we would appreciate it if you can get in touch with us on 0800 122 090 and have a chat - or email us support@enchantwebsites.co.nz and we'll get back to you right away.

Question 47

My business is in Christchurch, can we use enchant?

Accepted Answer

Yes, businesses throughout New Zealand are using enchant today - and you can too. Give us a call on 0800 122 090 or email us at: support@enchantwebsites.co.nz and we can answer any questions you may have.

Question 48

Can I use enchant for my Wellington business website?

Accepted Answer

We have business website customers in Wellington and are looking for more. Call us on 0800 122 090 or email us at: support@enchantwebsites.co.nz - we're here to assist you.

Question 49

We are located in Tauranga, can we use the enchant website builder?

Accepted Answer

The enchant website builder is available to everyone in New Zealand and abroad. We welcome enquiries from you on 0800 122 090 or send us an email: support@enchantwebsites.co.nz and we can answer your questions.

Question 50

Is enchant suitable for Dunedin business websites?

Accepted Answer

The enchant website builder is suitable for businesses anywhere in New Zealand, including Dunedin and anywhere in the South Island. Our network infrastructure will help ensure a better experience on an enchant website if you have rurally located customers. Please feel free to call us on 0800 122 090 or send us an email enquiry at: support@enchantwebsites.co.nz and we will give you a call back.

Question 51

I live in Palmerston North, do you service businesses there?

Accepted Answer

We support businesses in Palmerston North and all of the regions and we're seeking more customers from Palmy. Call us or flick through an email today at: 0800 122 090 or support@enchantwebsites.co.nz and we'll find a good time to talk.

Question 52

I have a small business in Rotorua, should I use enchant for my website?

Accepted Answer

enchant is a great option for any small business, including those in Rotorua, especially if you are budget constrained. We're looking to grow our customers all over New Zealand so we would encourage you to call or email us with any specific enquiries you have.

Question 53

Do you have any special offers for businesses located in New Plymouth or other regions?

Accepted Answer

We make business websites for businesses in all regions of New Zealand including New Plymouth. If you have any issues with your website budget or any general questions please get in touch. We are looking to grow the number of rural businesses we serve so please contact us directly and we'll help you get on-board.

Question 54

I need help but can't find the answer to my question - what should I do?

Accepted Answer

We have done our best to release this initial FAQ with as many common questions and answers that we could come up with. However, if you cannot find the answer to your question here, or within the Support Videos we have made, then please feel free to contact us (available 24/7) on one of the following options:

Help & Support

Get In Touch

Frequently Asked Questions

About enchant

Features

Support